My mainnet key not working on 9.3.0 when update version from 8.12.4

Help - Plug n Play
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1

I try to implement playground project.
example client ID BPi5PB_UiIZ-cPz1GtV5i1I2iOSOHuimiXBI0e-Oe_u6X3oVAbCiAZOTEBtTXw4tsluTITPqA8zMsfxIKMjiqNQ
my mainnet client ID xxxx

Problem:
Example clientID working find in all project I created.
my clientID not working on all project include example project

note: my clientID and example clientID is mainnet clientID.
what is diffrence from 2 clientID. my project is running on production and now it be stuck. help me sooon please

2

Hi Thanh (Daniel) Nguyen,

Thank you for reaching out, and I’m sorry to hear you’re experiencing issues after updating your SDK version. Let’s get this sorted out together!

Here’s a summary of your issue for our support team:

  • SDK Details: Help - Plug n Play
  • SDK Version: 9.3.0 (Upgraded from 8.12.4)
  • Platform: Not explicitly mentioned, but related to a playground project
  • Mainnet Client ID: BPi5PB_UiIZ-cPz1GtV5i1I2iOSOHuimiXBI0e-Oe_u6X3oVAbCiAZOTEBtTXw4tsluTITPqA8zMsfxIKMjiqNQ (Note: Your actual mainnet client ID is private)
  • Issue: Your mainnet client ID is not working on any projects, including example projects, while the example client ID works fine.
  • Problem Context: Project is stuck in production due to this issue.

To assist you further, could you please provide the following:

  1. Web3Auth Initialization & Login Code Snippets: This will help identify any possible issues in the code setup.
  2. Browser Console Screenshots: If you are seeing any error messages, they would be helpful for troubleshooting.

This information will help our support team understand the specific details of your issue better. Thank you for your patience, and we’ll work to get you up and running soon!

Note: This response was generated by an AI bot and may require further verification. The Web3Auth support team has tracked this issue and will be responding as soon as possible.

3

I not get any error from console of web browser. and clientId working find at 8.12.4. can I upload video?

4

this time I cant upload anything. maybe tonight I can show you.

5

this is my video about it.

in Video:

  • I try in version 8.12.4 first (working fine with my client ID)
  • I update version 9.3.0 and it not working with my client id. modal not open and no error be raise in console.
  • I try your client ID (I got from example project playground in web3auth github) and it working fine.
    note: I try to run example project with my client ID and it not working too. I’m not record it in my video.
    thank you for all support
6

Can you please share your client id? Also, if I understand correctly, you are having issue that when you use your Web3Auth ClientId, the Modal doesn’t open when you click any buttons?