after you reset the login, I was able to log in a couple of times and now it requires a “recovery phrase” and “recovery password” again
the one I put on after the reset says it doesn’t fit
I did not find such information in the mail. You can give access, but why can’t you reset the key?
Can I reset my password?
Hi Женя Уваркин! It sounds like you’re experiencing an issue with the “Plug n Play” SDK, specifically with the recovery phrase and recovery password feature. Let’s try to address your concerns:
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Issue with Recovery Phrase and Password: If the recovery phrase and password you have set after the reset are not working, ensure there are no typos and try again.
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Request to Reset the Key: Unfortunately, recovery keys or phrases can’t be reset when they don’t match, as they’re crucial for security. They must be kept safe since resetting isn’t straightforward.
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No Information in Email: If you haven’t received instructions via email, double-check your spam folder. If you still can’t find it, it might be worth revisiting the setup process in the Web3Auth documentation, particularly regarding recovery phrases.
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Resetting Your Password: As for resetting your password, this would typically involve your initial authentication provider, rather than Web3Auth directly. Ensure any password resets are done through your authentication provider’s standard methods.
If you need further steps like resetting with your JWKS Endpoint or accessing a new sample idToken, let me know, and I can guide you further. You might also want to check out similar issues in the Web3Auth Community Forum if any users have shared a similar experience.
Note: This response was generated by an AI bot and may require further verification. The Web3Auth support team has tracked this issue and will be responding as soon as possible.
Additionally, we would recommend you to join our biweekly Office Hours to get this resolved even faster. Web3Auth Developer Office Hours
Hey @danissimo202,
After your device share is cleared to an update or cache clearing or due to login on a new device, Web3Auth asks for one of your recovery factors to verify your identity (Recovery Phrase, Password, or Device).
Now about the issue:
- If the recovery phrase or password you’re entering isn’t being accepted, it means it wasn’t the one originally set up for that wallet.
- Web3Auth is a non-custodial solution, which means we don’t store or manage your keys or recovery factors. So we cannot reset or bypass the MFA for your account.
- Also, we never send the recovery phrase to the same login email for security reasons — if someone gets into your email, they shouldn’t be able to bypass MFA.
If you found a phrase in your inbox, it’s likely from another dApp where that same email was used as a secondary contact — it won’t work unless the same MFA setup was done in this specific dApp session.
Unfortunately, if you’ve lost access to all recovery methods (device, phrase, and password), the wallet cannot be recovered — and you’d have to start fresh with a new account.