New device detected - Verify with one of the following to continue

agwajidkasuri · October 24, 2024, 10:31am

I’m trying to login to my Tea Protocol account. But after successful Google sign-in it ask me “New device detected - Verify with one of the following to continue”. But the issue is that i’m unable to remember the password. It was auto generated and not saved anywhere. Nor i have recovery backup keys and confirm device option not working as well. Please help me

w3abot · October 24, 2024, 10:32am

Hi Awa! I’m here to help you with your login issue.

From your message, it seems like you’re facing a challenge with a “New device detected” verification after successfully signing in with Google on your Tea Protocol account. I can understand how frustrating that must be, especially if you can’t access the auto-generated password or recovery options.

To assist you effectively, the support team may need some additional information:

SDK Version Number: If you have this information handy, please share it.
Platform: Are you using Web3Auth on a web, iOS, or Android platform?
Web3Auth Initialization & Login Code Snippets: If you have any code snippets related to your login implementation, sharing those can help pinpoint the issue.

Also, if you have any screenshots of the browser console or the error message, attaching those would be valuable.

Once I have this information, I can help you further or ensure it gets to the right team! In the meantime, if you remember any details about recovering your account through Google, that might also help.

Note: This response was generated by an AI bot and may require further verification. The Web3Auth support team has tracked this issue and will be responding as soon as possible.

agwajidkasuri · October 24, 2024, 10:35am

@maharshi

shahbaz · October 28, 2024, 8:08am

Hey @agwajidkasuri

Please check your DM on this forum.

hafsa1982 · November 3, 2024, 2:48am

Me too, i have the same problem.

shahbaz · November 4, 2024, 3:42am

Hey @hafsa1982

Please check your DM on this forum.

wilsonkelechi · November 7, 2024, 11:21pm

Me too I have the same issue why trying to login to my tea protocol. The only thing I know is I change to new system so I’m trying to login with this new one is giving me this you issues

shahbaz · November 18, 2024, 3:07am

@maharshi please follow up with @wilsonkelechi too

adedayoowosekun67 · November 18, 2024, 7:34pm

pls i am facing the same issue i need help

shahbaz · November 19, 2024, 5:37am

Sure, we will send you the details in your DM.

agwajidkasuri · November 19, 2024, 10:32am

Almost 1 month passed when i filled the form and no response. Do something

shahbaz · November 25, 2024, 5:19am

@maharshi can you take a look at these

mrnrhill · November 27, 2024, 8:53pm

Hi there,
I’m getting an error trying to merge accounts in the new dimo app. See screen shot. Any help gratefully received.

shahbaz · November 28, 2024, 3:45am

Hey @mrnrhill

Try logging in from the Safari browser and not from the WebView. If the issue persists, please reply to this post.

mrnrhill · November 28, 2024, 7:02am

Hi, when I try to copy the url into safari I get the same static page with no clickable links…

investmentlft · December 1, 2024, 9:21am

I am also facing the same issue sir

shahbaz · December 19, 2024, 6:55am

Hey all

Please try the https://account.web3auth.io/ to get the backup share access.

Read more Account Dashboard | Documentation | Web3Auth

kokoroci · December 19, 2024, 7:48am

I have the sam problem, how to resolve this please. ser @shahbaz

danissimo202 · December 24, 2024, 9:01am

I have the sam problem.
I’ve already gone through all the possible options, I still don’t want to connect and restore the password how?

youdietribals · December 26, 2024, 8:41am

same problem , please help me . i’ve login into web3auth with email but i can’t login with google