Not receive OTP Code

I using “Login with Google”, Then new device verification appear, and I select OTP Verification. I checked the phone number is correct, but I no receive any OTP. how ?

Hello Sing Yik Lim! Thank you for reaching out to us regarding the OTP verification issue.

Here’s the information we’ve gathered so far:

  • SDK Details: Help - Plug n Play
  • Issue: Not receiving OTP Code
  • Platform: Using “Login with Google” for authentication with new device verification.

To assist you better, could you please provide the following additional details?

  1. SDK Version Number: Which version of the SDK are you currently using?
  2. Web3Auth Initialization & Login Code Snippets: If you could share that code, it would help us troubleshoot.
  3. Browser Console Screenshots: Any errors or logs from the console that you might have?
  4. Verifier Name: What is the name of the verifier you are using?
  5. Method of Login: Are you only using OTP after selecting verification?

Once we have this information, we can escalate your issue to our support team for further assistance. Thank you for your cooperation!

Note: This response was generated by an AI bot and may require further verification. The Web3Auth support team has tracked this issue and will be responding as soon as possible.

Hey @singyik28

Can you share the screenshot of the page?

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