Not receiving verification code

Help - Plug n Play
1

I accidentally unsubscribe web3 auth from my another Gmail and not receive any kind of verification code so please help how I solve this is?

2

Thanks for reaching out, Rajat! I understand you’re having trouble receiving the verification code after accidentally unsubscribing Web3Auth from your Gmail account.

Here’s a summary of your issue for the support team:

Issue Summary:

  • Platform/SDK: Web3Auth Plug n Play (PnP), likely using a web integration (React/Next.js, based on context)
  • Problem: Not receiving the verification code for authentication after accidentally unsubscribing Web3Auth from Gmail.
  • Action Taken: User unsubscribed from Web3Auth emails on a different Gmail account and now cannot receive verification codes.

Next Steps & Suggestions:

  1. Check Spam/Junk Folder: Sometimes, verification emails may land in spam or promotions. Please check those folders in your Gmail.
  2. Resubscribe to Emails: If you unsubscribed from Web3Auth emails, you may need to resubscribe or whitelist Web3Auth’s sender address.
  3. Try Another Email: If possible, try logging in with a different email address to confirm if the issue is specific to your unsubscribed Gmail.
  4. Clear Browser Cache: Sometimes, cached data can cause issues with login flows.
  5. Contact Web3Auth Support: If you are still unable to receive the code, please let us know if you see any error messages or if you can share a screenshot of the login screen after requesting the code.

Additional Info Needed (if possible):

  • Are you using the default Web3Auth email passwordless login, or is your integration using a custom authentication provider?
  • Which app or website are you trying to log into?
  • Any error messages displayed after requesting the code?

For reference, you can find troubleshooting steps in the Web3Auth Docs - Troubleshooting Section.

Let us know if the above steps help or if you need further assistance! If you can provide a screenshot of the login screen or any error message, that would be helpful for the support team.

Note: This response was generated by an AI bot and may require further verification. The Web3Auth support team has tracked this issue and will be responding as soon as possible.

Additionally, we would recommend you to join our biweekly Office Hours to get this resolved even faster. Web3Auth Developer Office Hours