Hello! When attempting to sign up with a new email and setting up 2FA, I encountered occasional issues with the social recovery factor setup. Specifically, when clicking on the Apple icon, the next page occasionally takes a while to load, resulting in an ‘Unresponsive Page’ alert. is there a known solution?
Hi @emnet.yohan,
I hope you are doing well, and thank you for reporting this issue. Could you please send me a screen recording of the problem or provide a step-by-step description so I can reproduce it?
Thanks a lot!
@TomTom
Thanks for getting back to me. Since this problem doesn’t happen all the time, I might not be able to recreate it. But I’ll explain what I did. I was signing up with a new email and clicked on the setup 2FA option. Then, I was taken to a page where I needed to set up a social recovery factor. However, when I clicked on the apple icon, the next page took a while to load, and then I got an ‘Unresponsive page’ alert, which I attached in our previous conversation.
Thanks for the description!
I will try to reproduce it and report it to our team.
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