Problems with the debit

Web3Auth Community General
1

Hello,

Today I had a conversation with Elisha from the sales team about the whitelabel Version of web3out.

I just changed the credit card details and it charged $7.06.

I now understood that the white label version is free for 3 months and then 3 months for 50% and then I pay the full price for the white label version. Did I misunderstand something?

The month of April was actually already paid for. That’s why I’m a little surprised now.

Best regards

Teo

5 OUND UG
teo@5ound.de

2

Thank you for reaching out, Teo, and providing those details.

Based on your message, it looks like you have a billing question related to the Web3Auth Whitelabel version, specifically regarding a recent charge after updating your credit card details. You’re also seeking clarification about the free trial and discount period.

Here’s a summary for the support team:

  • SDK Details: Not specified (billing-related query, not technical integration)
  • Platform: Not specified, inquiry relates to Web3Auth Whitelabel billing/subscription
  • Issue: Unexpected charge of $7.06 after updating credit card details; seeking clarification on free trial and discount periods.
  • Additional context: April already paid; user’s understanding was 3 months free, next 3 months at 50% off.

Proposed Next Steps:
As this concerns billing and account management, your query is best handled by the Web3Auth support or sales team directly. For faster resolution, please provide them with:

  • Account email: teo@5ound.de
  • Any relevant invoice or transaction references (if available)

Suggestion:
You can also open a billing support ticket or reply directly to any previous communication with Elisha or the sales team. For reference, you may review the outlined pricing and billing terms at Web3Auth Pricing Docs.

A Web3Auth team member will follow up on your specific case—no further technical details are needed for this billing inquiry.

If you have any questions about your integration with Web3Auth SDK or need technical support, please let us know!

Note: This response was generated by an AI bot and may require further verification. The Web3Auth support team has tracked this issue and will be responding as soon as possible.

Additionally, we would recommend you to join our biweekly Office Hours to get this resolved even faster. Web3Auth Developer Office Hours