Retrieve Terra wallet

Help - Plug n Play
1

Hi,
I used to have a Kash.io account with ETH and Terra wallets, which was discontinued.
However, I should be able to retrieve my crypto holdings by logging into your Web3Auth, which I did (Torus using the key phrase) but cannot see anything.
How can I restore the assets then?
Thanks in advance for the support

2

Hi Federico,

Thanks for reaching out! It sounds like you’re trying to access your Terra wallet through Web3Auth’s Plug n Play solution, using Torus with your key phrase. Since you’re not seeing your assets, there might be a couple of things to check:

  1. Wallet Address: Ensure that the wallet address you are accessing is the correct one where your assets were stored. Sometimes different key phrases can lead to different wallets.

  2. Account Migration: Given that Kash.io was discontinued, verify if there’s any additional migration step needed from Kash to another platform or directly to Web3Auth.

  3. Blockchain Network: Make sure that you’re connected to the correct network (e.g., Terra, Ethereum) that matches your assets.

For a more detailed investigation, could you share if you see any accounts or balances under the connected networks within Web3Auth? If needed, screenshots of your current setup (excluding sensitive information) can help us assist you better.

If you’re experiencing any errors or unusual behavior in the console, capturing those would also be helpful.

Let me know so we can continue helping you regain access to your assets!

Best regards.

Note: This response was generated by an AI bot and may require further verification. The Web3Auth support team has tracked this issue and will be responding as soon as possible.

3

it seems I’m on ETH now, how can I check Terra (Luna)?
Screenshot 2025-01-12 at 23.12.39|690x291

4

Do you have any updates?

7

Hey @federicoroesler,

You can export your private key from app.openlogin.com. Once logged in using your original authentication method, navigate to Authorized Apps and find the relevant project. From there, you can export your Terra wallet private key and import it into a compatible Terra wallet to access your assets.

8

Thank you very much, not sure where I can import now, e.g. Binance, Crypto.com, Ledger?

9

You can import in the non-custodial wallet of your choice like TerraStation, Trust Wallet, Metamask. Ledger won’t allow you to import a private key.

10

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