SMS code doesnt come

[sasazgk]

I cant use recovery factor or device options

[w3abot]

Hi @sasazgk@gmail.com,

Thank you for reaching out and providing the details along with screenshots! I understand you are facing an issue with the “Plug and Play” SDK where the SMS code is not being received.

To assist you further, could you please provide the following details:

1. Web3Auth Initialization and Login Code Snippet.
2. The verifier name, if you are using custom authentication with a provider.

These details will help us pinpoint the issue more accurately.

Here is a quick checklist:

• Make sure your phone number is correctly formatted.
• Double-check any provider-related settings for sending SMS.

Your issue will be reviewed by a member of our team soon.

This response was generated by the Web3Auth Bot, and someone from the Web3Auth team will take a closer look and provide a solution.

Best regards!

[Ayush]

Hey @sasazgk can you please below information so we can help you.

1. Are you using VPN?
2. From which region/country are you trying to access the application?

[sasazgk]

1. I don’t use VPN
   2.Turkey

[Ayush]

Thanks, will check and let you know. Can you please share you email address used for the account?

[sasazgk]

I use my Google account
with sasazgk@gmail.com
Do u need my phone number

[Ayush]

@sasazgk

sasazgk@gmail.com

Checking internally, will update. Can you please share your number as well? Have DM’d you, please share there if you have concerns to share here

[sasazgk]

Hello, is there any progress?

[Ayush]

Continuing conversation on DM

[sasazgk]

You don’t answer via dm

[Ayush]

Hey, due to security we were not processing. We have checked you details in the form, we’ll process and reset the MFA. We’ll update once the request is process. It’ll be process today or tomorrow.