SMS OTPs are not being sent

Help - Plug n Play
1

Hello!

We have multiple users reporting that they are not receiving SMS OTPs in the US. I’ve tried it myself and it’s not working.

This is for a working app that we’ve not changed, no errors in the log.

Is this service having issues?

2

Hi Miguel!

Thanks for reaching out. I understand that you’re facing issues with SMS OTPs not being sent in your application, and it’s surprising that multiple users are experiencing this.

Here are the details we’ve gathered from your message:

  • SDK Details: Help - Plug n Play
  • Issue: SMS OTPs are not being sent
  • Platform: Not explicitly mentioned (if you could specify this, that would be great!)

To assist you better, could you please try to provide the following additional information:

  • Any specific code snippets you’re using for Web3Auth initialization and login?
  • A screenshot of the browser console to check for any potential errors?
  • Have you checked if the issue might be related to custom authentication with a specific provider? If so, could you provide the verifier name and method of login?

Thank you for your cooperation! We look forward to resolving this issue for you.

Note: This response was generated by an AI bot and may require further verification. The Web3Auth support team has tracked this issue and will be responding as soon as possible.

3

Hey @miguel,
I’m sorry to hear that you’re facing this issue. Could you please try it out on our demo here? Let me know if you still encounter problems receiving OTPs in the US. If the issue persists, it would be helpful if you could submit a screen recording and logs using a tool like Jam.dev so we can look into it further.

4

Without us changing anything on our end, it started working again.

It definitely seems to have been an issue on your end.

5

Your own demo login page is not working at all. Scales weirdly and nothing works :sweat_smile:

We have experienced the same issues… multiple users. It’s not working for me for example right now. I have a support case where someone has been trying for several days without succes.

Even app.tor.us is not using sms… went first there in hopes of testing someone else’s implrmentation.

6

Quite sad because it started working at one point and then broke again. We’re having to migrate off of this as this is now an emergency, users can’t log in.