There seems to be some bug in the code. Please contact support to fix this. could not retrieve access structure: Cannot achieve consistency

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{“errorMsg”:“could not retrieve access structure: Cannot achieve consistency level LOCAL_QUORUM”,“errorStack”:“Error: could not retrieve access structure: Cannot achieve consistency level LOCAL_QUORUM\n at wt (Web3Auth)\n at Web3Auth Error”,“createdAt”:“2/18/2025, 3:50:59 PM”,“info”:{“customAuthState”:{“client”:“BGb-qEjqWB3WlXnp_T-dQBP3m60_mYq0MCD-popd1IaUpvnanE_WQ1RcNijdsfnKdoCSjaQGB5ihxzUMwpvKDp4”,“currentLoginProvider”:“twitter”,“popupWindow”:“true”,“whiteLabel”:“{"mode":"light"}”,“keyMode”:“v1”,“loginId”:“06117d30d6fe96423dd719701a1896e7f6804a7592cbe44cb17d82d89e865a8e”,“sessionNamespace”:“”,“socialFactorFlow”:“”,“version”:“9”,“instanceId”:“3a23mt4314e”,“verifier”:“web3auth”,“typeOfLogin”:“twitter”,“redirectToOpener”:false},“customAuthArgs”:{“aggregateVerifierType”:“single_id_verifier”,“verifierIdentifier”:“web3auth-auth0-twitter-sapphire-devnet”,“subVerifierDetailsArray”:[{“typeOfLogin”:“twitter”,“verifier”:“web3auth”,“clientId”:“wz4w3pdutXsbmWltyUJjq1pyaoF0GBxW”,“jwtParams”:{“domain”:“https://torus-test.auth0.com”,“connection”:“twitter”,“isVerifierIdCaseSensitive”:false},“customState”:{“client”:“BGb-qEjqWB3WlXnp_T-dQBP3m60_mYq0MCD-popd1IaUpvnanE_WQ1RcNijdsfnKdoCSjaQGB5ihxzUMwpvKDp4”,“currentLoginProvider”:“twitter”,“popupWindow”:“true”,“whiteLabel”:“{"mode":"light"}”,“keyMode”:“v1”,“loginId”:“06117d30d6fe96423dd719701a1896e7f6804a7592cbe44cb17d82d89e865a8e”,“sessionNamespace”:“”,“socialFactorFlow”:“”,“version”:“9”},“hash”:“access_token=eyJhbGciOiJkaXIiLCJlbmMiOiJBMjU2R0NNIiwiaXNzIjoiaHR0cHM6Ly90b3J1cy10ZXN0LmF1dGgwLmNvbS8ifQ…vv-5WTjkiHHuBhkB.0FzBbeSH2w8rEHhXCbM65ks5cl_eASjjp-sL-Yldc02tqHfIsWuPOtjEMx-g7p4CaWdOMj9zswbkjDHM8DS8eWS5ROir5FRMHQQ4XEZd2t-m1qQc-fOQbVyhq_cOFZs-Y1F_BWNSq7YnSLvsutxRg2OPd5h2oHGFl61s8VLYky9n2WNMeRtQd8VhrwlGjknYPyq0A9tii8Tn5eJ9TkphwqDuxtYzV0Q0cPxuZBFyAh5VsLfMe0VEnJMuwp6Ga9mJf_RdzIYji9zoWAY6xfsFvMyh4yAk5c27wYO8VQEF2BtaQfelPw.hf_6yBjByG8qk_iehrpMqg&scope=openid%20profile%20email&expires_in=7200&token_type=Bearer&state=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&id_token=eyJhbGciOiJSUzI1NiIsInR5cCI6IkpXVCIsImtpZCI6ImlkWXpIVlJDdDZyeFpLVTN0SVU2MSJ9.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.sHYQVIqf5RZ18F0ALml2hXd1vSEMwjJm6OybQj4AMIAiofOd3henOEobhfscAlos5S8i74oQhXM6hC-CaMzxKzBbkhTOlPXzMmezwoCYgr1nP1wLMokOeMg8cDYanr3HREGvzphcQ95ORQz870yuSLhGlli8L1bORYkw47RSkWN7zG3UV2Z-F85mpoMVMaIqKje8psh3NH8xuqkHo0C8qLSnawNXuYWEl79AlR_YvT1zM39sz4ypb3lBzUON4O7eNIjFK4HXnkdW-o3otRlEnO-LFREr4-qaH43kWWsvZGcbGf8VEMJ1MkxoN_rneulm6AeS8K-aHB1Dnj9WRYPr2w”,“queryParameters”:{}}]},“customAuthError”:“could not retrieve access structure: Cannot achieve consistency level LOCAL_QUORUM”,“customAuthHashParams”:{“access_token”:“eyJhbGciOiJkaXIiLCJlbmMiOiJBMjU2R0NNIiwiaXNzIjoiaHR0cHM6Ly90b3J1cy10ZXN0LmF1dGgwLmNvbS8ifQ…vv-5WTjkiHHuBhkB.0FzBbeSH2w8rEHhXCbM65ks5cl_eASjjp-sL-Yldc02tqHfIsWuPOtjEMx-g7p4CaWdOMj9zswbkjDHM8DS8eWS5ROir5FRMHQQ4XEZd2t-m1qQc-fOQbVyhq_cOFZs-Y1F_BWNSq7YnSLvsutxRg2OPd5h2oHGFl61s8VLYky9n2WNMeRtQd8VhrwlGjknYPyq0A9tii8Tn5eJ9TkphwqDuxtYzV0Q0cPxuZBFyAh5VsLfMe0VEnJMuwp6Ga9mJf_RdzIYji9zoWAY6xfsFvMyh4yAk5c27wYO8VQEF2BtaQfelPw.hf_6yBjByG8qk_iehrpMqg”,“scope”:“openid%20profile%20email”,“expires_in”:“7200”,“token_type”:“Bearer”,“state”:“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”,“id_token”:“eyJhbGciOiJSUzI1NiIsInR5cCI6IkpXVCIsImtpZCI6ImlkWXpIVlJDdDZyeFpLVTN0SVU2MSJ9.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.sHYQVIqf5RZ18F0ALml2hXd1vSEMwjJm6OybQj4AMIAiofOd3henOEobhfscAlos5S8i74oQhXM6hC-CaMzxKzBbkhTOlPXzMmezwoCYgr1nP1wLMokOeMg8cDYanr3HREGvzphcQ95ORQz870yuSLhGlli8L1bORYkw47RSkWN7zG3UV2Z-F85mpoMVMaIqKje8psh3NH8xuqkHo0C8qLSnawNXuYWEl79AlR_YvT1zM39sz4ypb3lBzUON4O7eNIjFK4HXnkdW-o3otRlEnO-LFREr4-qaH43kWWsvZGcbGf8VEMJ1MkxoN_rneulm6AeS8K-aHB1Dnj9WRYPr2w”}}}

2

Hi Huy Trà,

Thank you for reaching out about the issue you’re facing with accessing the Web3Auth Plug n Play integration. I understand that you’re encountering the error: “could not retrieve access structure: Cannot achieve consistency level LOCAL_QUORUM.” This error message often relates to issues with data consistency in distributed systems.

From your message, I gathered the following details:

  • SDK Details: Web3Auth Plug n Play
  • Issue Description: Error with retrieving access structure
  • Login Method: Twitter
  • Verifier Name: web3auth
  • Custom Auth Error: could not retrieve access structure

Could you please share:

  • A snippet of your Web3Auth initialization and login code?
  • Any browser console screenshots related to the error?

These details can help us troubleshoot effectively. Your patience is appreciated, and we’ll assist you in resolving this issue promptly.

Thank you!

Note: This response was generated by an AI bot and may require further verification. The Web3Auth support team has tracked this issue and will be responding as soon as possible.

Additionally, we would recommend you to join our biweekly Office Hours to get this resolved even faster. Web3Auth Developer Office Hours