There seems to be some bug in the code. Please contact support to fix this

[lucasss]

Hello,

We have a problem with the login of one user :

user try to connect with email_passwordless, he receives the code his mailbox and when he put in the web3auth no modal he gets this error. I specify that we only have this problem with this user, other users can connect perfectly. Looks like there is a 500 error (look 2nd screenshot) on your end when checking the code

package information :
“@web3auth/base”: “^8.8.0”,
“@web3auth/no-modal”: “^8.10.2”,
“@web3auth/web3auth-wagmi-connector”: “^6.0.0”,

Can you help us ?

Thank you !

[w3abot]

Hello Lucas,

Thanks for reaching out! I understand you’re facing an issue with a specific user’s login using the email_passwordless method. Let’s gather the details for the support team to assist you better.

Here’s a summary of what you’ve provided:

• SDK Details:
  • Plug n Play
• SDK Version Numbers:
  • @web3auth/base: ^8.8.0
  • @web3auth/no-modal: ^8.10.2
  • @web3auth/web3auth-wagmi-connector: ^6.0.0
• Platform: Not specified, but likely web-based
• Issue Description: A specific user encounters a 500 error during login, after entering the code sent to their mailbox.

Additional Information from your message:

• The problem exists only for one user, while others can connect without issue.
• You noted a 500 error in the second screenshot.

Screenshots Provided:

• Three images included, which might contain useful error details.

To help clarify further for the support team, could you share the following if it’s available?

• Web3Auth Initialization & Login Code Snippets (if possible)
• The Verifier Name (if relevant)

Thank you for your patience! A support team member will get back to you shortly to resolve this issue.

Best,
[Your Name]

Note: This response was generated by an AI bot and may require further verification. The Web3Auth support team has tracked this issue and will be responding as soon as possible.

[lucasss]

useEffect(() => {
    const init = async () => {
      try {
        let chainConfig: CustomChainConfig;
        if (process.env.NEXT_PUBLIC_ENVIRONMENT == "dev") {
          chainConfig = {
            chainNamespace: CHAIN_NAMESPACES.EIP155,
            chainId: "0x13882",
            rpcTarget: "https://polygon-amoy.g.alchemy.com/v2/" + ALCHEMY_KEY,
            ticker: CurrencyType.MATIC,
            tickerName: "Polygon",
            displayName: "Polygon Testnet",
            blockExplorerUrl: polygonAmoy.blockExplorers.default.url,
          };
        } else {
          chainConfig = {
            chainNamespace: CHAIN_NAMESPACES.EIP155,
            chainId: "0x89",
            rpcTarget:
              "https://polygon-mainnet.g.alchemy.com/v2/" + ALCHEMY_KEY,
            ticker: CurrencyType.MATIC,
            tickerName: "Polygon",
            displayName: "Polygon Mainnet",
            blockExplorerUrl: polygon.blockExplorers.default.url,
          };
        }

        const web3authInstance = new Web3AuthNoModal({
          clientId: WEB3AUTH_CLIENT_ID,
          chainConfig,
          web3AuthNetwork: "mainnet",
        });

        const privateKeyProvider = new EthereumPrivateKeyProvider({
          config: { chainConfig },
        });

        const openloginAdapter = new OpenloginAdapter({
          privateKeyProvider,
          adapterSettings: {
            uxMode: "redirect",
          },
        });
        web3authInstance.configureAdapter(openloginAdapter);

        setWeb3auth(web3authInstance);

        await web3authInstance.init();
        if (web3authInstance.provider) setProvider(web3authInstance.provider);
      } catch (error) {
        throw new Error(`Web3Auth ERROR: ${error}`);
      }
    };
    init();
  }, []);



  const getProviderConfig = (
    loginProvider: Web3AuthProvider,
    email?: string,
  ) => {
    switch (loginProvider) {
      case Web3AuthProvider.APPLE:
        return { loginProvider: "apple" };
      case Web3AuthProvider.GOOGLE:
        return { mfaLevel: "none", loginProvider: "google" };
      case Web3AuthProvider.EMAIL:
        return {
          loginProvider: "email_passwordless",
          mfaLevel: "none",
          extraLoginOptions: {
            login_hint: email,
          },
        };
    }
  };

  const web3AuthLogin = useCallback(
    async (loginProvider: Web3AuthProvider, email?: string) => {
      if (!web3auth) return;

      const providerConfig = getProviderConfig(loginProvider, email);

      try {
        await web3auth.init();
        const web3authProvider = await web3auth.connectTo(
          WALLET_ADAPTERS.OPENLOGIN,
          providerConfig,
        );
        setProvider(web3authProvider);
      } catch (error) {
        throw new Error(`Failed to connect with wallet: ${error}`);
      }
    },
    [web3auth],
  );

I insist that the code works and that the problem is only on 1 user. I insist that the code works and that the problem is only on 1 user. the user receives the code by email but when he validates it, there is an error (see screenshot).

Thank you.

[shahbaz]

Hey @lucasss,

I noticed that you’re using an older version. Could you please try upgrading to the latest one? Additionally, I see that you’re currently on the mainnet network. Can you test your project on the sapphire_devnet or testnet instead? If this is a live project, could you let me know which pricing plan you’re on?

Thank you!