There seems to be some bug in the code. Please contact support to fix this

Hello,

We have a problem with the login of one user :



user try to connect with email_passwordless, he receives the code his mailbox and when he put in the web3auth no modal he gets this error. I specify that we only have this problem with this user, other users can connect perfectly. Looks like there is a 500 error (look 2nd screenshot) on your end when checking the code

package information :
@web3auth/base”: “^8.8.0”,
@web3auth/no-modal”: “^8.10.2”,
@web3auth/web3auth-wagmi-connector”: “^6.0.0”,

Can you help us ?

Thank you !

Hello Lucas,

Thanks for reaching out! I understand you’re facing an issue with a specific user’s login using the email_passwordless method. Let’s gather the details for the support team to assist you better.

Here’s a summary of what you’ve provided:

  • SDK Details:
    • Plug n Play
  • SDK Version Numbers:
    • @web3auth/base: ^8.8.0
    • @web3auth/no-modal: ^8.10.2
    • @web3auth/web3auth-wagmi-connector: ^6.0.0
  • Platform: Not specified, but likely web-based
  • Issue Description: A specific user encounters a 500 error during login, after entering the code sent to their mailbox.

Additional Information from your message:

  • The problem exists only for one user, while others can connect without issue.
  • You noted a 500 error in the second screenshot.

Screenshots Provided:

  • Three images included, which might contain useful error details.

To help clarify further for the support team, could you share the following if it’s available?

  • Web3Auth Initialization & Login Code Snippets (if possible)
  • The Verifier Name (if relevant)

Thank you for your patience! A support team member will get back to you shortly to resolve this issue.

Best,
[Your Name]

Note: This response was generated by an AI bot and may require further verification. The Web3Auth support team has tracked this issue and will be responding as soon as possible.