Thanks for reaching out and providing detailed information. We appreciate it! It seems like there’s an issue where the “Login identifier” is missing during account creation, and it’s happening specifically on your testers’ iPad Air 5th Gen with iPadOS 18.2. Sometimes, such issues can be a bit tricky to reproduce consistently, but let’s see what we can do.
Here’s a recap of what you’ve shared so far:
SDK: PnP iOS SDK
Version: 6.0.1
Platform: iPadOS 18.2
Device: iPad Air (5th generation)
From the screenshot and your initialization code, everything seems to look correct. However, the error suggests that there might be an issue with how or when the login identifier is being set.
Could you check the following:
Ensure that the login information (like email or phone number) is appropriately being passed into the Web3Auth flow.
It might be worth logging any user identifiers before initializing Web3Auth to ensure they are not null or empty.
There might be additional steps or settings required for iPadOS that need to be configured correctly.
If the problem persists, could you provide:
Any additional code snippets related to the login flow?
Details on the method of login being used, if applicable?
These additional details will help us in diagnosing the problem further. Let us know if there’s anything else we can do to help!
Note: This response was generated by an AI bot and may require further verification. The Web3Auth support team has tracked this issue and will be responding as soon as possible.