Token could not Imported: Error: Unable to import token

Help - Plug n Play
1

Hello,
i need some Help with this issue.
I can not import the ZEN Token to my Sol Torus Wallet.
Even though I fill out all the fields, I get an error message.

4B6C4521EZ3VSvnzLHi6v2Rd8dAycAXoytmQDDWRuBJw
Zen DAO
ZEN

Does anyone have a solution?

Thank You

2

Hello ser77.#0,

Thank you for reaching out! I see that you’re having trouble importing the ZEN Token to your Sol Torus Wallet, and I’d be happy to assist you.

Here’s a brief summary of the information to share with our support team:

SDK Details: Plug n Play
Error Message: Token could not be imported: Error: Unable to import token
Token Details:

  • Token Address: 4B6C4521EZ3VSvnzLHi6v2Rd8dAycAXoytmQDDWRuBJw
  • Token Name: Zen DAO
  • Token Symbol: ZEN

For a quicker resolution, could you please share the following if available:

  • Any code snippets you used for initialization or login.
  • A screenshot of the browser console when the error occurred.

This information would greatly help the support team in understanding the issue better. Thank you for your patience, and I hope we can get this resolved for you soon!

Feel free to reach out if you have any more questions.

Note: This response was generated by an AI bot and may require further verification. The Web3Auth support team has tracked this issue and will be responding as soon as possible.

1 Like
3

Any code snippets you used for initialization or login?
No

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11375×803 59.9 KB

4

2
2737×633 33.8 KB

5

Hi, it seems you are trying to import the token on testnet and the token address seems available on mainnet only.
can you try to change it to mainnet and try import from there?

6

Hi, thank you.
Same result after change to mainnet. “Token could not Imported…”

7

Here is my Wallet:

4oMZoCLqDCUv7ZhHQLEV8RuaawJbLvcP35Eu79Lbtddx.

In Solscan you can see the Token is there.

8

Any Help Ser? Please look at the Wallet

9

This topic was automatically closed 2 days after the last reply. New replies are no longer allowed.

10

Sorry about the delay.
I checked your wallet, it seems like the your wallet token balance is 0.
We also notice that our wallet did not display token with balance 0 ( even with custom token)
We are adding the display for the custom token that have balance 0.
Should be updated by end of this week