Unable to detect login share from the Auth Network. This may be due to slow internet connection. Check your internet speed and try again. If you're using a vpn, please turn it off.- sudden error for a certain email address

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all of a sudden for a certain email this error is being displayed?

  • Related to Custom Authentication? Please provide the following info too: (Optional)
    • Verifier Name:
    • JWKS Endpoint:
    • Sample idToken(JWT)

Please provide the Web3Auth initialization and login code snippet below:

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@community2 Please update to the latest Web3Auth version 6.1.8

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@vjgee I did upgrade. But it didn’t work. Still same message is being displayed

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Can you share the console logs from the error page please?

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Is this what you asked for?
This error only occurs constantly when I try to sign up with some certain emails

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@community2 The error would be in red on the console when you get the “Unable to detect…” message on screen. Could you please provide the screenshot of that?

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Hi - we are encountering this too. We are using @toruslabs/torus-embed v2.2.9 and it is affecting our users. Please advise on how to resolve.

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hi @manish, it will be difficult to help you out without the logs. Please share that it here, so that I understand what is going wrong.

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Hi @manish ,facing the same issue for our users in Philippines.Please help us in resolve this

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This is now working again

1 Like
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Hi,
So, the screenshot that I shared here, has a red error sign, from there I get the following error message

Mount Error
{
“errorMsg”: “Could not get result from torus nodes \n data ethAddress does not match response address”,
“errorStack”: “Error: Could not get result from torus nodes \n data ethAddress does not match response address\n at _ (OpenLogin)\n at Proxy.created (OpenLogin)”,
“title”: “Mount Error”,
“createdAt”: “9/11/2023, 4:15:55 PM”,
“info”: {

Clicking on view more doesn’t show any extra information.

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I thought, it would solve automatically. But, it didn’t.
@maharshi