Hello,
we requested by email to downgrade from Scale to Base plan 2 months ago, we are still waiting the change, but meanwhile we have been charged 2 times. It’s impossible for us to change the plan from the billing section, please do it now!
@antonino.abbate Thanks for your patience.
Please allow me some time, am checking with the team internally. I can assure you , this would be done by tomorrow.
Hi,
We have downgraded your subscription to Base plan.
Please check.
Hi,
yes, confirmed.
Thanks.
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