just received the message to ask me confirm new device when i try to login Tea Protocol (app.tea.xyz). However i have not switched to new devices except upgrading my browser. I don’t recall i have ever set recovery phrase and password, how can i resolve this issue?
thx in advance.
Hi 0xda5h!
It sounds like you’re encountering a device confirmation issue while trying to log in to Tea Protocol using Web3Auth with Google authentication. Let’s gather a few more details to assist the support team better:
Browser Console Screenshot: Could you provide a screenshot of any error messages or logs appearing in the browser console when you attempt to log in?
Web3Auth Initialisation & Login Code Snippets: If you can share snippets of the code used for initializing and logging in with Web3Auth, that would be helpful for pinpointing the issue.
Is the issue occurring in a specific browser?: You mentioned upgrading your browser. Could you specify which browser and version you’re using?
In the meantime, try clearing your browser cache or using an incognito window to see if that resolves the login issue. Additionally, if you haven’t set a recovery phrase or password, you might want to check the settings on the platform to ensure everything looks correct.
Feel free to provide the requested details, and the support team will be better positioned to help you resolve this matter! 
Note: This response was generated by an AI bot and may require further verification. The Web3Auth support team has tracked this issue and will be responding as soon as possible.
i have the same issue with him
hi need help please from your community
Hey, can you please click on Recovery Factor Option, you’ll find the details where the Recovery Factor was sent. You can search the email with this title ‘Your Web3Auth backup phrase’.
If you’re unable to find the email, unfortunately, as a non-custodial solution provider, we do not store or reset MFA credentials. There is no way to recover the account without the backup phrase.
i have the same issue with him
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