URGENT / HIGH SEVERITY: Web3Auth not working

[sascha.fh.kubisch]

Hi,

Web3auth plugin not working since a few minutes for our users on invest.penomo.com

[w3abot]

Hi Sascha,

Thank you for reaching out! I understand the urgency of the issue with the Web3Auth plugin on your site, invest.penomo.com.

To assist the support team in resolving this quickly, I’ve gathered some details from your message:

• SDK Details: Plug n Play
• Issue Severity: High
• Platform: invest.penomo.com
• Image Provided: Yes

Could you please provide the following additional information to help us understand the problem better?

1. SDK Version Number
2. Web3Auth initialization & login code snippets
3. Any console errors or messages (a screenshot from the browser console would be beneficial)
4. If this issue is related to custom authentication, please share:
   • Verifier Name
   • Method of Login

Providing this information will help our support team address your concern effectively.

Thanks for your patience, and we’ll work to get this resolved as soon as possible!

Note: This response was generated by an AI bot and may require further verification. The Web3Auth support team has tracked this issue and will be responding as soon as possible.

[anders]

The same problem.

Relative domain : Web3Auth

Our website: https://app.aphone.com . We did not release new versions today, but now the web3auth does not work.

[sascha.fh.kubisch]

Note: Its working for users located in germany, but not in india / thailand

[sascha.fh.kubisch]

"@web3auth/base": "^8.8.0",
"@web3auth/ethereum-provider": "^8.10.2",
"@web3auth/no-modal": "^8.12.0",
"@web3auth/openlogin-adapter": "^8.12.0",

[anders]

[anders]

“@web3auth/base”: “^8.12.2”,
“@web3auth/no-modal”: “^8.12.3”,
“@web3auth/openlogin-adapter”: “^8.12.2”,
“@web3auth/solana-provider”: “^8.12.2”,

[anders]

The web3auth service works now on our web site.

[himanshu]

Hi, service is back up now.Only asia region was expected. Sorry about the inconvenience.