User with Earhlink email not receiving code via email

Using Plug n Play SDK version 7.1

User with earthlink.net email is not receiving the email verification code.

@payments What is the URL they are redirected to ? Can you share the package version from package.json file for your app?

Are you able to share the email address with the issue as well so we can check the logs from our side?

@vjgee is there a way to DM you this email? We take our users privacy very seriously and cannot share the email in an unsecured, public, environment.

Please navigate to the left hand side Menu . Scroll down to find Messages > Inbox and share the details securely. I have sent you a DM.

@payments Our team verified the logs from our end and found that the verification email was delivered to the email address you shared via DM for earthlink.net.

If you still experience the issue, please share the package versions from your package.json file.

Hi @vjgee yes the user just reported to us that it is now working. Thanks!

1 Like

This topic was automatically closed 2 days after the last reply. New replies are no longer allowed.