We have 2 users logging into our platform, but getting logged into the wrong account. They say they always used the same login method. But we suspect that users have signed up twice with different login methods and hence they have different accounts. We can see they indeed have 2 accounts with the same email, but we can’t see which login method was used. And we have no control over where they’re logged in.
Could you please check these 2 users and provide us their login methods?
User 1:
@alex4 As expected, the users are getting different wallet addresses since they are using different login methods/email addresses, below are our findings: