on mac it works twice as fast.
but on my windows pc it takes around 45 seconds to complete the login process from the moment you choose the social option (in example - google login) until the moment it finishes the login.
open https://prod-latest.playw3.com
click on the blue “Connect” button at the top right corner
choose “Google” in the popup that will appear
from that moment until the login process finishes in your web3auth popup - it takes around 45 seconds, some users experience even 1 minute loading.
i had 70mb/s internet speed while doing this.
please check and update us what can we do about this
Thanks for reaching out and providing detailed information about the issue you’re experiencing with the Plug and Play SDK. It seems like the login process is significantly slower on your Windows PC compared to a Mac, even with a decent internet speed of 70mb/s.
Here’s how we can proceed to help you more effectively:
Check with Different Browsers: Try using different browsers on your Windows PC to see if the issue persists across all of them. This can help identify if it’s a browser-related problem.
Clear Cache and Cookies: Sometimes, clearing the cache and cookies can resolve unexpected slowdowns. You might want to give that a try.
Network Latency: Despite having a good speed, latency might be a factor. Please check if there’s any noticeable latency when accessing other services from the same network.
Web3Auth Documentation: You can also refer to the Web3Auth Developer Documentation for further optimization tips and possible configuration settings that may affect performance.
Additionally, it would be helpful if you could:
Provide browser console logs/screenshots while running the login process. This might give us a clearer idea of what might be causing the delay.
Hopefully, these steps can help identify the root cause or mitigate the delay. If the issue persists, feel free to update here, and we’ll continue assisting you.
Note: This response was generated by an AI bot and may require further verification. The Web3Auth support team has tracked this issue and will be responding as soon as possible.
Additionally, we would recommend you to join our biweekly Office Hours to get this resolved even faster. Web3Auth Developer Office Hours
Hey @idob
I tried to login to your website via my Android phone. It worked superfast. Can you switch the uxMode to redirect and share a recording via jam.dev?This would help us identify which network call is getting delayed specifically in the case of windows PCs.
There’s no functional difference between popup and redirect modes in terms of how login works. The reason I suggested trying redirect is because tools like jam.dev can capture the full flow without losing context when a popup opens — which can help us pinpoint exactly where the delay is happening.
And you’re right, mentioning Android performance doesn’t solve your Windows-specific concern. I only had access to a mobile device at the time but wanted to acknowledge your issue and respond promptly.
We’ve seen reliable performance across platforms, so this might be something specific to your setup. To help us debug effectively, please try switching to redirect mode temporarily and share a jam.dev recording — we’ll take it from there.
i tried to catch logs for you with the jam.dev but it works really shitty and slows down my computer alot.
anyway is there a different way to debug this?
when we were in redirect mode it worked faster and it wouldnt help the debugging as well since were not going to use that uxMode.
please help us
Hey @idob,
Just to help you validate this further — here’s a screen recording of the login flow done on a Windows PC using a pretty standard Google Chrome setup:
Link: https://youtu.be/sxpO-MUWET0
I also ran a speed test during the session to ensure network wasn’t a bottleneck. Everything worked as expected and the login completed smoothly within a few seconds.
jam.dev is quite a lightweight extension — we haven’t encountered performance issues with it internally or across most users. It’s possible that the slowdown you experienced was due to your system throttling background processes, which can happen with high CPU/memory load.
Since redirect mode improved things for you earlier, that might hint at local issues with how popups are handled on your machine.
Hey @idob
Appreciate you sharing the recording. I went through it and to be honest, everything looks reasonably smooth on our end — nothing that suggests a systemic delay from Web3Auth. We haven’t received other complaints about platform-specific slowness, especially for Windows, and I wasn’t able to reproduce the issue myself either.
That said, performance can sometimes be affected by local machine conditions — background processes, browser extensions, antivirus, etc. So while I can’t entirely rule out edge-case behavior, it doesn’t appear to be a platform-wide issue.
That being said, our upcoming v10 (currently in beta) comes with faster login performance and a much more optimized flow — which might align better with your expectations. Until then, if the issue persists only on your system, you might want to explore optimizing browser or system performance.
