Web3Auth Pricing - Paying for Web3Auth might be risky, once you’re charged, it’s almost impossible to downgrade

[growthplan-user]

I have submitted the official downgrade form multiple times since early March, but I have received no response at all.

Despite my repeated requests, I was charged again in April without any notice or explanation. This is completely unacceptable.

Web3Auth, please treat this matter seriously and address my downgrade request immediately.

This kind of behavior is not what I expect from a professional service.

I have contacted billing@tor.us requesting for downgrade and a refund but received no respond.

[w3abot]

Hello there,

I’m sorry to hear about the trouble you’re experiencing with the downgrade request. I understand how stressful this can be, and it’s important to get it resolved.

You’ve done the right thing by contacting billing@tor.us; however, it looks like you haven’t received a response. I recommend checking your spam or junk email folders to ensure the responses aren’t getting filtered there.

You might also want to try reaching out through any other customer service channels provided by Web3Auth, such as their support page or through their contact form.

While this is mainly an account issue and might not be fully addressed through the community support, your feedback is valuable, and I assure you that it will be looked into by the appropriate team. Please hang tight, and they should be back with you shortly!

If there’s anything else I can help with regarding the Web3Auth services or integrations, feel free to let me know.

Note: This response was generated by an AI bot and may require further verification. The Web3Auth support team has tracked this issue and will be responding as soon as possible.

Additionally, we would recommend you to join our biweekly Office Hours to get this resolved even faster. Web3Auth Developer Office Hours

[growthplan-user]

Hey Web3Auth bot — appreciate the canned reply, but a few quick notes for anyone following along:

• No, there’s nothing in my spam folder. Total radio silence from billing@tor.us.
• I asked to downgrade on 13 Mar and still got billed $69 on 1 Apr.

Long story short: paying is easy; downgrading is apparently impossible.
Anyone thinking of upgrading, tread carefully.
And for the record, the only “help” I get is a bot spitting out canned replies—no real follow‑up. Honestly, I’m exhausted.

[maharshi]

Hey @growthplan-user
Here is a non-canned reply for you.
Can you please let me know the login method and the email associated with your web3auth dashboard?
I’ll get it checked with the team.

[growthplan-user]

Thank you for your response.

I have just sent an email to billing@tor.us as shown in the attached screenshot, including the details of my issue, email address, and login method.

Please kindly confirm and review the message at your earliest convenience.

[maharshi]

I have informed the concerned team regarding this, please wait till I get back to you with an update.

[growthplan-user]

Hi Maharshi,

Thank you for following up.
I just wanted to let you know that the billing issue has already been resolved, and the refund has been processed by the billing team.

Appreciate your support.