When I log in with my email in TEA PROTOCOL, I only get 3 options and I am missing the “Recover Password” option Please help me to solve thi

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How to recover this help

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Hello Love Village,

Thanks for reaching out to the Web3Auth community! It seems you’re facing an issue with missing the “Recover Password” option when logging in with your email using the Plug n Play SDK in TEA PROTOCOL.

To assist you better, could you provide the following details:

  • The version number of the Web3Auth SDK you are using.

In the meantime, please check the Web3Auth documentation for Plug n Play to ensure that the setup is done correctly and that the “Recover Password” flow is enabled.

Once you provide the SDK version, our team will look further into this for a more detailed resolution.

Feel free to share any additional code snippets or screenshots if needed. We’re here to help! :blush:

Note: This response was generated by an AI bot and may require further verification. The Web3Auth support team has tracked this issue and will be responding as soon as possible.

Additionally, we would recommend you to join our biweekly Office Hours to get this resolved even faster. Web3Auth Developer Office Hours

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Hey @villagelove317,

From the screenshot, it looks like you’re being prompted for MFA (Multi-Factor Authentication) because you’re logging in from a new device. This means you’ll need to verify using one of the secondary methods like a previously trusted device, recovery password, or recovery factor.

If you don’t have access to any of those—especially the recovery password or backup factor that was set up during your initial login—we unfortunately won’t be able to help recover access.

Web3Auth is a non-custodial solution, meaning we don’t store or control your keys or recovery factors. This is for your own security. If someone gets access to your social login email, they still can’t access your wallet without the additional MFA factor.

If you found any recovery phrase in your inbox, and it’s the same inbox as your social login, that phrase likely belongs to a different app or session, since we never send the recovery phrase to the same login email.

Let us know the app you’re trying to log into and the login method you used. We can help double-check what recovery options might have been enabled during your setup.

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