The current email login procedure is
- user open our mobile app, they wanna choose email to login, so they input their email, then click continue
- jumps to the mobile’s default browser, page A, saying “verify your email”, with login code.
- user goes to mailbox, find the email, click approve login request
- jumps to browser, a new page B, saying “close this and return to your previous window”
- user should close page B and goes back to page A
- user goes back to our app
The user journey is confusing, especially at step 5, many users did not realize they need to go back to page A. Instead, they just close page B and go straight to our app, then the app says “network connection timed out”.
We wonder do you have plans to improve the current user journey.
Thank you