I am unable to login to the web3 auth dashboard. This post describes the exact issue I am facing. I’ve never received the recovery codes and do not have access to the alternative device. I have used social login to sign up to the platform.
Email associated with the account: mahesh@mithyalabs.com
CC: @nakul
Hey team, can someone please help me with this issue?
Hey @jagzmz,
Can you please share the exact screens you see when prompted to enter the recovery codes? Additionally, could you provide the version and name of the SDK you’re using?
https://auth.web3auth.io/v8/tkey-input#popupWindow=false&disableAlwaysSkip=false&extraLoginOptions=&customAuthInstanceId=8nlygxgqe52
I set up 2fa through google account login
When I set up the 2fa initially there was never a back up phrase step shown or given
Do you need the sdk detail’s ? I was having issues while logging into the account.
Hey @jagzmz,
Can you please confirm if you mean that you set your Google login as one of the backup factors when you enabled 2FA? If so, can you also confirm if this is happening for the same primary email and the same type of login you used to set up 2FA?
Hey @jagzmz,
Can you please confirm if you mean that you set your Google login as one of the backup factors when you enabled 2FA? If so, can you also confirm if this is happening for the same primary email and the same type of login you used to set up 2FA?
I do not recall it exactly, only that I used google login as my SSO, and I do not recall anything else. The pending invoices are coming to my email, which needs to be resolved. But I am unable to sign in to the dashboard
Hey @jagzmz,
Can you please share the email you used to log in? And just to confirm, you used Google for the login, right?
Hey @jagzmz,
Can you please share the email you used to log in? And just to confirm, you used Google for the login, right?
Email: mahesh@mithyalabs.com
I confirm that i’ve used Google for login
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