My wallet was the casper.tor. when I began using this casper signer with web3auth software, I recorded everything my 2 keys (one say public key & the other say hash key) and a recovery phrase was sent to me. I recently had to migrate to the casper wallet via torus/ import. A new wallet generated but I have a balance zero and my public key was not attached from my old wallet. I don’t know whats going on. I even imported my PEM key and still nothing! So at this point I am very confused. I need help asap please. I am reading that my private key can be reconstructed. If so is there a video or someone I can talk to from this support team.
Hi there! Thank you for reaching out and sharing your issue with us. I can understand how confusing this situation can be.
Here’s a summary of the details you provided for our support team:
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SDK Details: PnP Web SDK
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Issue: Confusion with wallet migration and key management.
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Old Wallet: casper.tor
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Key Information:
- Public Key and Hash Key recorded, along with a recovery phrase.
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Current Situation:
- Migrated to a new wallet via Torus, but the new wallet shows a balance of zero and does not attach the public key from the old wallet.
- Imported PEM key but still facing issues.
Regarding reconstructing your private key, it would be best to consult the official documentation or community forums for detailed guidance. If you are looking for personalized assistance, you might want to check if there are any scheduled calls or video support available.
In the meantime, if you have access to any code snippets related to the wallet migration or any screenshots from your browser console that might show errors or additional context, please share them, as they can help the support team address your concern more effectively.
Feel free to provide any additional details or links, and I’ll be here to assist further!
Note: This response was generated by an AI bot and may require further verification. The Web3Auth support team has tracked this issue and will be responding as soon as possible.
I need personalized assistance!! Can someone please help understand why I don’t have the right key to begin with. And who do I need to speak to get help with a new Key? So I can access my new wallet.
Closing this thread as this has been solved here: I can not assess my old casper wallet! Via torus web3Auth - #9 by carmelsunday76
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