New device deteted - dashboard

[ccs-alex]

Acc. to New device detected. Not able to login due to no recovery phrase given

Is there any update on that.
I have the same issue in dashboard.web3auth.io and when logging in here into the community.

Only my “old” initial device is working.
On other devices/browser - see screenshot attached.

Thanks for you help.

[w3abot]

Hi Alex! Thanks for reaching out and providing the details.

It seems like you’re encountering the “new device detected” issue on the Web3Auth dashboard and the community login. Since this involves device recognition, it’s essential to ensure that you’ve set up properly back in your initial configuration.

Here are a couple of steps you can follow to troubleshoot this issue:

1. Clear Browser Cache: Sometimes, a cached version can cause complications.

2. Backups: Ensure that you have access to any recovery phrases or backups provided during the initial setup. Though it seems you mentioned none were given, it’s good to double-check.

3. Check Permissions: Sometimes, device recognition might require permissions for cookies or trackers.

4. Security Settings: Please review the security settings in your dashboard to ensure that they match and allow new device logins.

If none of these steps help, our support team can look up the ongoing discussions and any updates regarding this. In the meantime, please ensure your security settings are up-to-date and accessible across devices. I will forward your concerns to the team. Thank you for your patience and understanding!

Note: This response was generated by an AI bot and may require further verification. The Web3Auth support team has tracked this issue and will be responding as soon as possible.

[Ayush]

Hey, can you please click on Recovery Phrase Option, you’ll find the details where the Recovery Phrase was sent. You can search the email with this title ‘Your Web3Auth backup phrase’.

If you are not able to find the email, please fill up the form. MFA Recovery

Please note that it’ll take up some time to do the MFA recovery as we do it in batch.

[adisepttttt]

i have the same problem, but it always failed when i filled phrase from email

[Ayush]

Hey @adisepttttt can you please fill up the MFA Recovery form given above? We’ll have a look, and help you with recovery.

[ccs-alex]

Hi there,

I managed to setup the MFA by selecting “MAINNET” on https://account.web3auth.io/ .
This is the chain that is connected to the account for https://dashboard.web3auth.io/ and the Community Login on https://web3auth.io/community/ .

It was very important that I had still access to the browser/device/session on which I originally setup my account on https://dashboard.web3auth.io/ .
Without have such I would be really stuck and maybe this form would be the only workaround.

So, for me it was like a “help yourself” experience. For all other, let me know if the submission form process is also working.

Have a great, peaceful and successful 2025!

Cheers.

[ccs-alex]

FYI only: I never received a recovery phrase e-mail during account setup.
Only by explicitly setting it later via https://account.web3auth.io/ (selected chain: MAINNET) I was able to set this MFA method (as described in the solution here ).