User verification required, but user could not be verified

Help - Plug n Play
1 
"error": "User verification required, but user could not be verified",

I’m getting this error again and again
on register getting this error, login successful but after that when register it gives erro

sdk version: “@web3auth/base”: “^9.4.5”,
“@web3auth/ethereum-provider”: “^9.4.5”,
“@web3auth/passkeys-sfa-plugin”: “^9.0.0”,
“@web3auth/single-factor-auth”: “^9.3.0”,

my code:
const ethereumPrivateKeyProvider = new EthereumPrivateKeyProvider({
config: { chainConfig },
});
const web3AuthOptions = {
clientId,
chainConfig: { …chainConfig, chainNamespace: CHAIN_NAMESPACES.EIP155 },
web3AuthNetwork: WEB3AUTH_NETWORK.SAPPHIRE_DEVNET,
usePnPKey: false,
privateKeyProvider: ethereumPrivateKeyProvider,
};
const web3auth = new Web3Auth(web3AuthOptions);

  const passkeysPlugin = new PasskeysPlugin({
    rpID: "localhost",
    rpName: "localhosttest",
  });

  web3auth.addPlugin(passkeysPlugin); // Add the plugin to web3auth

  await web3auth.init();

  const idToken = "eyJhbGciOiJSUzI1NiIsImtpZCI6IjU2NGZlYWNlYzNlYmRmYWE3MzExYjlkOGU3M2M0MjgxOGYyOTEyNjQiLCJ0eXAiOiJKV1QifQ.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.Si0vQudk9B5N3UYKPp8QyGRqiXTPRiGspeRmtw9EY5qX09kCLseKOYSD_T2CE9n35N899wWks-BMW50dKNcOWnW90f4BFVCIMo_nSZYo949KEqIRxxl-psfkLMcSk_D22-bv6RU1TeVoqb22k8G2mQaPkdBpf2OPUAT2xSHo_Xu6iMGP-ZzHYE3ZT2mfGxvu2T4aYNqQpFIjFJrhA1NsXB1Wn0ubDw1SPJ4_a1VQzrhVhA9EStosfsOB0xCuyBGE3NUXSDWctyvBL5bK_gqpoaSVApyyPzEaFKr9BbmuiKk9pPGCatdRS1rVE8IqJZUI-Ank8qjC5IEtTq5VRNvZtA";
  console.log("Generated ID Token:", idToken);

  await web3auth.connect({
    verifier: "dashboard verifier", // Exact name from Web3Auth dashboard
    verifierId: "parvinder@suffescom.co", // User's actual email
    idToken,
  });


  const result = shouldSupportPasskey();

  if (!result.isBrowserSupported) {
    console.log("Browser not supported");
  } else {
    // Register a new passkey
    await passkeysPlugin.registerPasskey({ username: "Parvinder Kumar" });

    // Login with a passkey
    await passkeysPlugin.loginWithPasskey();

    // List all registered passkeys
    const passkeys = await passkeysPlugin.listAllPasskeys();
    console.log(passkeys);
  }

const clientId = “”;
const chainConfig = {
chainId: “0xaa36a7”,
displayName: “Ethereum Sepolia Testnet”,
chainNamespace: CHAIN_NAMESPACES.EIP155,
tickerName: “Ethereum”,
ticker: “ETH”,
decimals: 18,
rpcTarget: “https://rpc.ankr.com/eth_sepolia”,
blockExplorerUrl: “https://sepolia.etherscan.io”,
logo: “https://cryptologos.cc/logos/polygon-matic-logo.png”,
};

2

Hi Parvinder! Thanks for reaching out. I understand that you’re encountering the error: “User verification required, but user could not be verified” during registration, even though logging in seems successful.

Here’s a summary of the issue for our support team:

  • SDK Details: Help - Plug n Play
  • SDK Version:
    • @web3auth/base: ^9.4.5
    • @web3auth/ethereum-provider: ^9.4.5
    • @web3auth/passkeys-sfa-plugin: ^9.0.0
    • @web3auth/single-factor-auth: ^9.3.0
  • Platform: Not specified, but assuming a browser based on the code.
  • Error Message: “User verification required, but user could not be verified.”

Code Snippet:

const ethereumPrivateKeyProvider = new EthereumPrivateKeyProvider({
  config: { chainConfig },
});

const web3AuthOptions = {
  clientId,
  chainConfig: { …chainConfig, chainNamespace: CHAIN_NAMESPACES.EIP155 },
  web3AuthNetwork: WEB3AUTH_NETWORK.SAPPHIRE_DEVNET,
  usePnPKey: false,
  privateKeyProvider: ethereumPrivateKeyProvider,
};
const web3auth = new Web3Auth(web3AuthOptions);

const passkeysPlugin = new PasskeysPlugin({
  rpID: "localhost",
  rpName: "localhosttest",
});

web3auth.addPlugin(passkeysPlugin); // Add the plugin to web3auth

await web3auth.init();

const idToken = "eyJhbGciOiJSUzI1NiIsImtpZCI6IjU2NGZlYWNlY...";
console.log("Generated ID Token:", idToken);

await web3auth.connect({
  verifier: "dashboard verifier", // Exact name from Web3Auth dashboard
  verifierId: "parvinder@suffescom.co", // User's actual email
  idToken,
});

const result = shouldSupportPasskey();

if (!result.isBrowserSupported) {
  console.log("Browser not supported");
} else {
  // Register a new passkey
  await passkeysPlugin.registerPasskey({ username: "Parvinder Kumar" });

  // Login with a passkey
  await passkeysPlugin.loginWithPasskey();

  // List all registered passkeys
  const passkeys = await passkeysPlugin.listAllPasskeys();
  console.log(passkeys);
}

Next Steps:

  1. Browser Console Screenshots: If possible, please provide any relevant error messages from the console when the issue occurs.
  2. Check the Verifier: Confirm if “dashboard verifier” corresponds correctly to your configuration in the Web3Auth dashboard.
  3. Method of Login: Make sure the registration and login processes you are implementing align with Web3Auth’s guidelines for passkeys.

Feel free to share any additional details or screenshots, and I’ll be glad to help further!

Note: This response was generated by an AI bot and may require further verification. The Web3Auth support team has tracked this issue and will be responding as soon as possible.

3

Duplicate!

4